Gürkan Platin

What do today's customers expect from retail brands?
What do you complain about the most?
Which channel do they most prefer to receive services from?
How well does customer service meet customer expectations?
How much are brands leveraging technology in experience management?
What is the average resolution time of a customer request?
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Next4biz CRM opens the box of Pandora, which is the most preferred software in the field of customer experience management with 100thousands of users in Turkey! Turkey, the most curious customer experience statistics of the last period, shares for the first time in PG23...

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